We Support Your Business
Not Just Your Software
Client support at 7thonline is mission critical, not an afterthought.
That is why the founders have decided from Day One that an in-house Client Support team with technical and business knowledge is the way to go even as we grow and scale. Every day, our dedicated team makes sure that all our users’ needs and requests are quickly addressed and fully documented. Our customers, as a result, appreciate the fact that there is always a real person answering their calls and emails. Working closely together with our in-house Research and Development, Client Support team also ensures that customers are always at the forefront of receiving all important product update releases.
With our customers expanding their global footprint, we have also grown our Client Support to include Asia-Pacific regions. Also an all in-house effort, we are proud to serve a growing list of diverse clients and enable each and one of them better address their business challenges through the latest planning technology rich in industry best practices.
The 7thonline Advantage
- An in-house team with knowledge and expertise in technical issues and business process
- A global support service that is 24/7
- Constant innovation driven by a customer base of leading brands and industry best practices
- In-house R&D that stays close to client needs and strategic development
- 4-time annual releases to keep customers abreast of the latest features and functions
Enabling Quick Adoption
We get it—user adoption is key to deliver immediate business benefits once a solution is implemented. To help your organization speed up the process, we have developed rich materials and on-site sessions. Our team has accumulated a wealth of experience conducting these in-person trainings for users of different business functions and varying degrees of technical background.
- Hands-on training for every 7thonline solution module
- Training adapted to clients’ business process
- Resource available online for ongoing learning