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Please contact 7thonline Client Support at 1.800.775.7571 or support@7thonline.com

Client Service Analyst

Job Description

We are looking for a strong Client Service Analyst with excellent communication, technology and problem-solving skills, a proven track record of delivering superior customer service and training to clients, and deep working knowledge of Microsoft applications (especially Excel) and the Internet. The position requires a highly organized, detail-oriented, innovative, and energetic person with a strong desire to work in a dynamic, entrepreneurial company. We are seeking a Client Support Analyst that has experience delivering highly professional technical support services and can continue to market and sell the benefits of 7thonline's technology & services to new and existing clients. Client relationship experience in the fashion industry is a plus. Some travel may be required. Compensation is competitive and commensurate with experience.

Primary Responsibilities

  • Front-line interaction with new and existing customers via phone, e-mail and in person to address technology issues.
  • Work closely with Sales, Marketing, and Technology to facilitate client relationships.
  • Develop, organize & implement professional training sessions with retail and vendor clients.
  • Conduct quality assurance testing of web application.
  • Interact and communicate effectively on technical support issues.

Job Qualifications

  • At least 2+years work experience interacting with business clients.
  • Must be professional & communicate well w/ all levels in a company.
  • Team player and strong leadership skills a must. Thrives in young, entrepreneurial company.
  • Tech savvy. Strong Internet & Excel skills REQUIRED.
  • Strong self-motivator.
  • Technical training experience and fashion industry experience a plus.